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Privacy policy

Confidentiality

LiveHelfi respects the privacy of all users and ensures that the personal information you provide is confidential. We use your information to process orders as quickly and easily as possible. For the rest, we will use this information only with your permission. LiveHelfi will not sell your personal information to third parties and will only make them available to third parties that are involved in processing your order.

Data Controler

This website is owned by LiveHelfi. LiveHelfi is responsible for and controls the processing of your personal data in accordance with the Data Protection Act 1998 (the “Act”).

For further questions please contact our data controller:

Eduard de Wilde
Store Manager
service@livehelfi.com

Your rights

You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data. If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice. You may also submit a complaint to the responsible data protection supervisory authority.

Our Newsletter

If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent, using the data required or disclosed by you separately for this purpose. You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the following contact option: service@livehelfi.com or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

LiveHelfi uses the collected data only for the following services

If you place an order, we need your name, email address, delivery address and payment information to process your order and keep you informed of its progress.

To make shopping at LiveHelfi as pleasant as possible, we store your personal information and the details regarding your orders for the use of our services. This allows us to personalize the website and makes it possible for you as a customer to view your order details.

We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful.

We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by using the unsubscribe link in the email or sending a message to service@livehelfi.com

If you place an order at LiveHelfi we keep, if desired, your data on a secure server. Your name, address, telephone number, email address, shipping and payment information will be saved by creating an account. When you order again at LiveHelfi, these details will already be filled out.

Information about the use of our site and the feedback we receive from our visitors helps us to further develop and improve our web shop.

If you decide to write a review, you can choose whether you add your name or other personal information. We are curious about the opinions of our visitors, but reserve the right not to contribute this to our site if certain requirements are not met.

If you respond to a promotion or contest, we ask your name, address and email address. We use this information to perform the action, to disclose the winner (s), and to measure the response to our marketing campaigns.

LiveHelfi does not sell your information!

LiveHelfi will not sell your personal information to third parties and will only make them available to third parties that are involved in the processing of your order. Our employees and our third parties are obliged to respect the confidentiality of your information.

 

Cookies

If you have any questions about the Privacy Policy of LiveHelfi, please contact us. Our customer service will help you if you need information about your data. In case our Privacy Policy is needed, you will find the most recent information on this page.