What do I pay for shipping?
We do not make a profit on shipping costs and only charge our actual costs.
*We do not ship to the Canary Islands, Balearic Islands, Tenerife, Azores and Madeira.
** €27,50 for customs forms.
What happens to my order if I am not at home?
If you are not present at the time the package is delivered, you will receive a notice. On the website of the carrier, you can then specify when it comes to delivery.
Can I have my order delivered to another address?
Yes, you can. You can specify a different delivery address for your order in "My Account" or during the checkout process.
The store also provides orders overseas?
No, we deliver only within the EU.
I have not received my order on the agreed date. Now what?
Your order will be delivered within 5 working days, unless stated otherwise. In the Track & Trace that you receive from us you can see if the package has been delivered to a pickup point. If you have not received your order, you can contact our customer service.
What to do to cancel or return the products?
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically receive the good.
To exercise the right to cancel, you must inform us LiveHelfi of your decision to cancel this contract by a clear statement (e.g. a letter sent by e-mail). You may use the attached model cancellation form, but it is not obligatory. You can send it to email@example.com.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Please note that the processing time for returns is longer than for normal shipments both at the carrier and at our warehouse.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you wish to exchange a product, please return the product in its original packaging.
The costs of returning, as well as the responsibility for the actual return shipment are for your own account.