Customer Service

Company details:


Brickmeetsbyte B.V.
Loopkantstraat 25
5404 AC Uden
The Netherlands
+31 30 2271065
Email: service@livehelfi.com
Commercial Register: 32115030
VAT identification number: NL811321575B01

For all your questions please email us on: service@livehelfi.com

In order to be able to help you as quick as possible, we ask you to keep your order number (ORD12345EN) at hand.

Please contact the service desk of our fulfilment partner, but only if you have any questions about the shipment of your order: orders@livehelfi.com or +31 30 2271065 (weekdays 9 am-5.00 pm).

Please note: our fulfilment partner can only answer questions about shipments.

Our customer service is very busy at the moment. As a result, the response time is longer than normal. We will do our utmost to answer all your questions as soon as possible. We apologize for this.

We notice that shipments are sometimes delayed due to all corona measures. Track & Trace weblinks of carriers are not always immediately visible during this period, not even for us. Due to the crowds at the carriers, it currently takes longer before we receive an answer from their customer service. Our request is to inquire with us only if the Track & Trace is not visible after 3 working days.

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/

We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

About LiveHelfi

LiveHelfi aims to help people to optimize their mental and physical performance. We are a specialist in the Bulletproof Lifestyle. We supply products, content, and advice that that not only fit in the Bulletproof Diet but can easily be applied to other low-carb diets.

Goals you can achieve with The Bulletproof Lifestyle are (amongst others): easily control your weight, delay aging, boost your immune system and improve cognitive performance.

The Bulletproof Lifestyle takes a holistic approach. It relies on a great number of tools to achieve your goals: exercise, mindfulness, nutrition, supplements and technology.

LiveHelfi supplies a limited range of high-quality products. We test all products ourselves. The products suit low-carb high-fat diets. Examples are the Ketogenic Diet, the Paleo Diet, The Primal Blueprint by Mark Sisson, The Wild Diet by Abel James and the Food Hourglass by Kris Verburgh.

We do not limit ourselves to the Bulletproof brand. Other brands include, amongst others, Natural Stacks, Great Lakes Gelatin, Life Extension and Alitura Naturals.

Our promises

We strive for maximum customer satisfaction. We achieve this by keeping to our agreements.

* Orders before 11 pm will be processed the same day.

* If there is anything wrong with your order, the product will be refunded or replaced without question.

* We always answer your queries within one working day.

Didn't you receive a reply from us? Then please check if our email has accidentally ended up in your spam filter.

Buy safely at LiveHelfi

LiveHelfi is certified by Trusted Shops, with purchase protection up to €2500,- That is how you know you are safe with LiveHelfi.