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FAQ Reward points

# What are LiveHelfi reward points?
This is our way of showing our appreciation to our customers. You earn reward points on all your purchases, but also when you refer others to our shop. You can use them to get discounts on your purchases, so the more points you earn, the more discounts you can get!

# Who can participate?
Everyone with an account at LiveHelfi automatically earns reward points.

# How do I earn reward points?
You receive 5 reward points per €1. To see all the ways you can earn reward points, click on the button 'reward points' in the menu on top of the page. Here, you will also see the number of reward points you have saved.

#How can I see how many reward points I have earned?
You can see that when you are logged in to your account. We also send you a monthly overview by e-mail.

# How can I redeem my reward points?
When you have clicked on the button 'reward points', you will see three options directly under your number of points. When you click on 'rewards', you will see all available rewards. If you have saved enough points, you can create a discount code that will give you a discount on your order. You can also decide at the checkout via a slider whether you want to create and use a discount code with your reward points.

- Discount codes are not valid for orders with subscription products.
- Discount codes are not valid in combination with other discount codes.
- Discount codes are not redeemable for cash.
- Reward points are valid for one year.
- Reward points are not transferable.

# Is there a limit to the number of points I can earn?
No, you can earn as many points as you like.

 # What do "approved", "pending" and "cancelled" mean?
* Approved: These points can be redeemed for rewards immediately.
* Pending: These points must be verified before you can redeem them.
* Cancelled: These points will not be added to your account. This happens, for example, when you cancel a purchase (the points then go from "pending" to "cancelled").

# What happens if a friend that I referred cancels or returns their order?
The points that are pending will be cancelled and removed from your account.

# Why do I suddenly have fewer points?
You, or someone you referred to us, have cancelled or returned a purchase.

# I have placed an order, but have not received any reward points!
It can sometimes take a few minutes before all data between our web shop and the reward points application are synchronised.  Please let us know if after one day, no reward points have been added. Please mail us at and we will check if something else is wrong.

# How can I use my reward points during checkout?
On the reward points page, you can exchange your points for a code. You can then enter this code during the checkout. You will then receive a discount immediately.

# What should I do when I don't want to collect reward points anymore?
If you no longer wish to earn reward points, please contact us at

# What do I do if I want to start earning reward points again?
If you contact us, we will re-register you. However, your point total will start again from zero.

#What is my personal data used for?
Your personal data is linked to your account at LiveHelfi and will only be used for the purposes specified in our privacy policy.

LiveHelfi is in no way liable for any injury, loss or damage arising from participation in our reward points program.

If, in the opinion of LiveHelfi, there is any unlawful use of participation in the reward points program, LiveHelfi reserves the right to modify or terminate the reward points program without prior notice.  

# Where can I report a problem or give feedback?
If you have any questions or problems, please send us an email at and we will find a solution.