Don't miss your favourite products and save costs at the same time!
Easily managing your subscription
Setting up a subscription is easy and intuitive. To set up a subscription you’ll first have to create an account on Livehelfi. Once you’ve created your account simply the products that are available for subscription in the shop and select at which time interval you would like to have them delivered: once every 4 weeks makes the most sense for many, but you can also choose once every 8 weeks! Each shipment will be sent out on the same day you started your subscription. Please note that subscriptions can only be set up with credit card payment & Apple Pay. Subscription orders can only be sent to home addresses (so no parcel/pickup points).
How much you would like to receive can be adjusted at any time, but be sure to submit any changes at least 48 hours prior to the shipping date. If you want to double check your changes were processed successfully, just contact our customer service at firstname.lastname@example.org.
Want to add extra products?
We can imagine that you may want to add extra products to the shipment. You can add those in your account. Choose ‘subscriptions’ and next choose ‘Add product’. Depending on the fact if they are available as a subscription product, you can choose ‘one time’ or add it to your subscription.
You can't redeem discount codes for subscription orders.
You can cancel or skip your subscription at any time. You're also free to return* and receive a refund** for any unopened products in the event of you not liking our products.
*Within 30 days of purchase date
**Shipping costs won’t be refunded
What if I forget...or still have enough at home?
We will always give you a heads up when a new package is set to ship. We'll do this three days in advance.So if you would like to change anything, this is the time to do so. If you need further assistance please do not hesitate to contact us at email@example.com - we’ll make sure to get everything sorted for you ASAP.